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Helpful tips


Unfortunatley, there have been  cases when tourists have been cheated.  The Vietnamese are for the most part charming and generous people however there are inevitably some who prey on tourists. We hope therefore that this advice will help to ensure that you do not become a victim when you are traveling in Hanoi or in Vietnam. please take a note and it may be useful if you  print it out to take with you while traveling in Vietnam.

Those out to do you harm will see you coming from miles away, and they can be very persistent in pursuing you. For example: with offering moto-taxis, cyclos, regular taxis, waving for you to come into their restaurant, offering to sell you maps, books, wanting to clean your shoes, and the list goes on. The advice is to take care.

The streets can be a little tricky to become familiar with, and even if you can follow a map, you might not know the must see attractions, top restaurants, how to find food street, what food street even is, where to go for the best bargain clothes, where to find the best Vietnamese food stalls, how to ask for food once you’ve found one, etc.

Bargaining can be quite difficult for some, and for others loads of fun but it is part of life so do enjoy the experience.

You will get so much more out of your Hanoi stay with these  tips.

Hotel’s Address:

-Lucky Hotel: 12 Hang Trong street, Hoan Kiem district, Hanoi, Vietnam
-Lucky 2 Hotel: 46 Hang Hom street, Hoan Kiem district, Hanoi, Vietnam
-Lucky 3 Hotel: 81 Hang Bong street, Hoan Kiem district, Hanoi, Vietnam


1. Taxi airport scams.

While at the airport, our staff will have a sign with your  name on. Some taxi drivers will try to copy your name and write on his paper, and then quickly stand far in front of our staff.

1. On the way, he will tell you that our Lucky Hotels are fully booking or closed for renovation so he will take you  other hotels called “sisters of Hanoi Lucky hotels”.
Please don’t believe him, what you should do is to come inside of our hotel with correct address mentioned above to meet the front desk receptionist’s (Manager). and you will be fine

2. Trying to take your money every time you pass bridges and blame it is toll fees.
Don’t pay him anything as the toll fee is included in the price of the taxi fare and should be paid when you are inside of our hotel (to make sure you pay the accurate amount as our previous guests have been paid instead of 350.000 VND to 3.500.000 VND, 10 times higher because of many number 0's on our bank notes can be confusing).

3. Taxi driver’s drop you off in front of our hotel and another person quickly runs out from our hotel to you and say “ Lucky hotel is full please follow him to 2nd hotel.”
Please don’t believe in him, again you should come inside to meet our staff at the front desk.

4. Taxi Driver’s also asking additional payment for dropping at the airport
Please don’t pay


Some written information below could be useful for travelers who is first timer to Vietnam.

@ Problem 1
A  lack information about Vietnam before entering the country.
@ Solution 1
Do your research before coming.  On Airlines that you are boarding, it is easy to find brochures, articles and books about Vietnam left in every seat pockets. These can also be found at the ground of airport check out point.

@ Problem 2
Which transportation should be taken at the airport to the arranged hotel and what should be the correct cost including toll fees?
@ Solution 2
Noi Bai Airport Taxi is a reliable company and cost 18 USD/private 4 seat Car (2014 price). You not be rquired to pay until you are inside the hotel that you booked to make sure you pay the correct amount.

@ Problem 3
the denomination VND has so many zeros (0). Sometimes this makes it very confusing when you buy things, this is also true for the Vietnamese! Local people pretend to help you with counting money. And they may take more for than you should pay for example, 10.000 VND they can take 100.000 VND
@ Solution 3
Check carefully the number zero in each notes . If you encounter trouble with local outside, do not hesitate to call hotel staff or policeman at number 113.

@ Problem 4

When you are walking on the street, many postcard sellers come to you and try to sell. It costs normally 10.000 VND, they end up taking 100.000 VND
@ Solution 4
Travelers should be encouraged to purchase cards, maps and other such items from bookshops rather than street vendors, otherwise you need to bargin carefully.

@ Problem 5
Frequent visitors who find a hotel on their own but on the way back to the hotel, a person may follow him/her to the hotel to claim for commission.
@Solution 5
Receptionist of the hotel will ask you whether you indeed need help from him/her.

@ Problem 6
While walking around the old quarter, guests often come into small travel agent shop to buy trips, or train tickets with promises that the trip will be excellent and train tickets will be for a soft sleeper and/or 1st class. They end up having much lower quality of trip than what have promised and hard sleeper instead of soft ones.
@Solution 6
If you don’t find a reliable company then just ask for your hotel, and the hotel is more reliable and honest.

@ Problem 7
Be aware for pickpockets when you go around to the market or walk around the Hoan Kiem Lake.
@ Solution 7
Tourists should be advised to leave their valuables and extra money in the hotel safety box in your room. You must always have a photocopy of your passport and data pages, these should be kept separate from your passport. Also keep seperately copies of your credit card numbers.

@ Problem 8

When you are in the street, some vendors will   follow you and invite you to take picture with there products like a bunch of banana, or apple i.e. You first think it is fun and free of charge. But after taking pictures you will be asked to pay money.
@ Solution 8
if you still want to take photos. then 3 or 4 USD will be paid maximum.
To make your trip’s worthy and convenient in our country ,do not hesitate to call our landline numbers or send us email

Our three hotels are located in central Ha Noi, Vietnam and are easily accessable via email or telephone. We would love you to contact us and you will receive an immediate response. For further information, kindly contact us directly by:
Email: group@luckyhotel.com.vn or Mrs Huong: (+84) 913.514.980 - (+84) 4858.60.033 or Ms Giang: +84.125.4402060

Lucky Hotel

12 Hang Trong Street, Hoan Kiem District, Hanoi, Vietnam
Tel: (+8424) 38 25 1029 - Fax: (+8424) 38 25 1731
Email: booking@luckyhotel.com.vn
Tax code: 0100232413


Lucky 2 Hotel

46 Hang Hom Street, Hoan Kiem District, Hanoi, Vietnam
Tel: (+8424) 39 28 8170 - Fax: (+8424) 39 28 8172
Email: booking@lucky2hotel.com
Tax code: 0100232413


Lucky 3 Hotel

81 Hang Bong Street, Hoan Kiem District, HN, VN
Tel: (+8424) 39 38 1988 - Fax: (+8424) 39 38 1879
Email: booking@lucky3hotel.com
Tax code: 0104796354